FAQ's

• Answer: Promotional products are custom-branded items (e.g., apparel, pens, mugs, banners) featuring your logo or message, given away or displayed to promote your business. They’re important because they increase brand visibility, foster customer loyalty, and provide a cost-effective way to generate impressions-a key strategy to building your brand.

• Answer: It depends on the product. Many items (e.g., can coolers, lanyards) have minimums , but some apparel or unique items can be ordered as low as 1. For your package deals, we offer far more budget friendly options with bundles.

• Answer: Prices vary — generally we can offer more budget friendly pricing on bundles and based on quantity.

• Answer: Our prices often include the item and basic decoration, and setup fees. We don't believe in nickel and diming our customers and want you to have confidence that the price you see is the price you get, before taxes, any applicable design fees and shipping.

• Answer: Standard turnaround is 5-10 business days after artwork approval on most items, with larger items such as tents and bulk orders being 10-15 business days. We strive to complete every order as quickly as possible. Turnaround time is production only and does not include shipping.

• Answer: Digital proofs (showing your logo on the product) are free, and we work hard to ensure your package deal visuals are clear and approved by you before anything moves to production.

• Answer: Vector files (.eps, .ai) are ideal for crisp printing, but many suppliers can work with high-res .jpg/.png files or redraw your logo for a fee. We will always send you a proof for your approval before we move forward. My Promo Lounge will not copy any trademarked art or logos without express permission from the artist or agency. We require an client intake be completed before any proofs are assembled. 

• Answer: Match items to your audience’s needs—fundraising groups have been successful with apparel kits, tradeshow vendors need tents/banners, small businesses like affordable giveaways. We prioritize package deals to give our customers the most value for their buck.

• Answer: Currently we offer DTF full color Direct to Film printing and screen printing in one color or 3 colors. We aim to expand that over the next few months.

• Answer: There are no additional setup charges to the prices listed.

• Answer: Shipping varies by order size/location—less for small packages, more for bulk tents/banners. We work with shipping providers to keep your costs as low as possible. We typically use standard ground shipping via UPS. Average turnaround times do not include shipping.

• Answer: It depends on the product. Many items (e.g., can coolers, lanyards) have minimums , but some apparel or unique items can be ordered as low as 1. For your package deals, we offer far more budget friendly options with bundles.

• Answer: They’re tangible, memorable, and cost-effective (items can offer thousands of impressions) vs. none at all. They compliment your marketing by putting your brand in customers’ hands—key for lead generation and conversions.

• Answer:

  • Once a custom order has moved to production, refund or cancellations are not permitted. It is essential for clients to review their order details and proofs carefully before approving their purchase to avoid any issues.

• Answer: We will provide you with updates regarding your order and tracking numbers for shipping as soon as they are available.

• Answer: We aim to add more as time goes on, as this is an important part of any business.

• Answer: No—we focus on branding to help your business or mission grow.

• Answer: Use high-contrast colors (e.g., white logo on dark apparel) and test via free proofs. It is essential that customers review their proofs carefully.

• Answer: Giveaways at events (tradeshows, fundraisers), mail to leads, or bundle with orders. A smart promotional package is a great way to spread your message.